How to add your Email Notification

TrackMage has a great opportunity to let users use not only the default notifications but also create their own, which can also be configured to automatically send by default.

To create a notification, you will need to select the conditions and event. There are four types of events: Search from Tracking Page, Package is available for pickup,  Package is delivered, Package is shipped. 

What is the event Search from Tracking Page intended for: This email is going to be triggered when your customer enters their email into the search bar on your store's tracking page. For privacy data protection we only send the link to the email that got entered if there is a parcel(s) from your store associated with that email.

What is the event Package is available for pickup intended for: This email is going to be triggered when the Tracking Status changes to Available for Pickup or Unsuccessful delivery attempt. This is the time when your customer has to either contact the courier or visit their local post office to collect the package. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

What is the event Package is delivered intended for: This email is going to be triggered when the Tracking Status changes to Delivered. Typically this the best time to ask for a customer to leave a review and share their experience with your product and the delivery process. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

What is the event Package is shipped intended for: This email is going to be triggered when the Tracking Number transitions from No Info status to any trackable status. This is the time when the parcel begins its journey to the customer. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.


Step 1

´╗┐Log into your dashboard, click the Automation tab and go to the "Emails" page or click on Set up your Email Notifications


In order to proceed to the addition of notification, click + Add Email.




Step 2

Choose a title for notification, it can be anything, the main thing is that you and your team can understand it.

Next, go to the fields to select the conditions. As a condition, you can choose anything from the drop-down list. Your notification will be generated based on the selected condition, and by default will be applied when the created template meets the conditions. 

For example, now we select "Tracking Status = Error" as a condition, this means that when the Tracking Status value is set to "Error", a corresponding notification will be sent to the client. As an example of an event, select Package is shipped.

Click on the +ADD button to confirm the creation, and automatically proceed to edit the notification.


Step 3

You will automatically be redirected to the page for editing email notification. If you do not know how to edit it correctly, you can familiarize yourself with this on a specific page of the documentation


After you finish editing, save by clicking the Save button

The created notification can be found in the Automation tab on the Emails page. If necessary, it will also be possible to disable it or edit it.


Did this solve your problem?