Configuring Postponed Email Notifications

Postponing email notifications to your clients can be utilized alongside any events that TrackMage sends to Klaviyo, depending on your needs. To view all events, please refer to the How to Connect Klaviyo with Your TrackMage Account and Set Your First Automated Email Flow guide. 

For example, the Shipment Created event with a delayed mailing feature could be beneficial for allowing the processing time required before notifying customers, and ensuring they are informed at an appropriate stage in the order fulfillment process. 

In another scenario, it allows customers time to use the product and reflect on their experience before providing feedback. This strategic timing increases the likelihood of receiving genuine and insightful reviews. Here, The Shipment Delivered event will be used with a pre-configured time delay from when the shipment was delivered. Check out the article on how to obtain reviews directly from the Tracking page.

Let's go through the setting:

1. Access your Klaviyo account. Navigate to Flows in the side menu and click Create Flows -> Create from Scratch in the upper right corner. Assign a name to the flow and proceed to create it. In the Flow Builder, select Your Metrics from the right menu and choose Klaviyo Prod from the list. Locate TrackMage - Shipment Ctreated in the list of metrics, and click on it. Confirm your trigger selection to complete.

2. Then, navigate to the left side menu and add the Timmimg block to the FlowSet the time delay on the right-opened Time Delay Details menu. Save the changes and close the menu.

3. Continue to create the Flow by choosing the Email block and configuring the template. It is up to you to add any other triggers, flow filters, actions, or logic as needed. This serves as an example of the easiest usage. 

Please keep in mind that for TrackMage to send the event to Klaviyo, the order or shipment must have an email address assigned. This ensures that customers can receive updates through emails.

If you need help, please don't hesitate to contact us via chat or message

Did this solve your problem?