TrackMage

Support and Helpdesk Software

General Questions

If you have a question of a more general nature, you might find the answer here

Getting Started

Learn how to get started with our solution

Tracking Pages - Basic Configuration

How to Create a Tracking Page How to Set a Tracking Page as Default How to Use the Get Links Functionality How to configure a Custom Domain for your Tracking page How to Enable/Disable the Review Option

Teams and Workspaces

What is a Workspace? How to Create a New Workspace Managing Permissions - How to Make Sure every Team Member has the Right Access How to Create a New Team How to Invite your Team Members to Workspace

Tracking Pages - Visual Builder

How can I change my Tracking Page Design How to Add a Custom Logo to a Tracking Page How to Add Social Media Icons to a Tracking Page How to Change Fonts How to Remove/Edit Footer Links

Your Parcels (Tracking Numbers)

How to Add New Parcels To TrackMage Manually How to Use Filtering to Find Any Parcel in Trackmage How to Rearrange My Fields in the Table How to Use the Re-track Feature Understanding Custom Data Types in TrackMage

Email Notifications

Types of Email Notifications How to set up Email Notifications How to configure SMTP with your gmail account How to add your Email Notification How to edit Email Notification

Subscription

What is a Free Trial? Types of Subscription Adding Additional Users What to do if the Subscription is Temporarily Suspended

Integrations

How to generate API Keys for the Wordpress plugin installation wizard TrackMage Installation Wizard

FAQ

Got a problem? Start here to learn more about solving it