Types of Email Notifications

By default, four notifications are created in Trackmage. Each notification implies a template for a specific event and is not an alternative for another notification. If you are interested in how to create an alternative notification for an existing event check out this documentation article


Notifications are activated and sent to the client at the moment when all the conditions specified in the template were met. Each template represents a specific event. Events that can be:

What is the event Search from Tracking Page intended for: This email is going to be triggered when your customer enters their email into the search bar on your store's tracking page. For privacy data protection we only send the link to the email that got entered if there is a parcel(s) from your store associated with that email.

What is the event Package is available for pickup intended for: This email is going to be triggered when the Tracking Status changes to Available for Pickup or Unsuccessful delivery attempt. This is the time when your customer has to either contact the courier or visit their local post office to collect the package. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

What is the event Package is delivered intended for: This email is going to be triggered when the Tracking Status changes to Delivered. Typically this the best time to ask for a customer to leave a review and share their experience with your product and the delivery process. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

What is the event Package is shipped intended for: This email is going to be triggered when the Tracking Number transitions from No Info status to any trackable status. This is the time when the parcel begins its journey to the customer. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

If notifications are not sent to customers, make sure everything you need is activated. By default, only one notification is activated, provided fo the event Search from Tracking Page.


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