To create a custom email notification in a different language you need to select the conditions and a triggering event.

There are four types of triggering events: Search from Tracking Page, Package is available for pickup,  Package is delivered, Package is shipped. 

Search from Tracking Page: This email is going to be triggered when your customer enters their email into the search bar on your store's tracking page. For privacy data protection we only send the link to the email that got entered if there is a parcel(s) from your store associated with that email.

Package is shipped: This email is going to be triggered when the Tracking Number transitions from No Info status to any trackable status. This is the time when the parcel begins its journey to the customer. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

Package is available for pickup: This email is going to be triggered when the Tracking Status changes to Available for Pickup or Unsuccessful delivery attempt. This is the time when your customer has to either contact the courier or visit their local post office to collect the package. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

Package is delivered: This email is going to be triggered when the Tracking Status changes to Delivered. Typically this the best time to ask for a customer to leave a review and share their experience with your product and the delivery process. Special notice about imported data: The emails are only sent about parcels that transitioned to this status within the last 7 days from the time they were entered into the system.

Step 1

Log into your dashboard, click the Automation tab and go to the "Emails" page or click on Set up your Email Notifications. 

In order to proceed to the addition of notification, click + Add Email.

Step 2

Choose a title for notification, it can be anything, the main thing is that you and your team can understand it.

Next, go to the fields to select the conditions. As a condition, you can choose anything from the drop-down list. Your email notification will be sent based on the selected triggering event.

For example, now we select "Destination Country = Spain" as a condition, this means that when the Destination Country value matches "Spain", this email is going to get sent instead of the default email, so all customers whose parcels travel to Spain are going to get emails in Spanish.

Click on the +ADD button to confirm the creation, and automatically proceed to edit the notification.

Step 3

You will automatically be redirected to the page for editing email notification. You can replace the default email text in Subject and Body with the text in the customers' language.

Also, don't forget to replace the default tracking page with a new one set in your customer's language. See here how to set up your Tracking Page Default language 

After you finish editing, save by clicking the Save button. 

The created notification can be found in the Automation tab on the Emails page. If necessary, it will also be possible to disable it or edit it.