Getting Started with TrackMage

Welcome to TrackMage 🤗


TrackMage is packed with features to track shipments globally in real-time and provide a memorable post-purchase experience for your customers. We also have features to boost your sales proactively without additional effort or costs. You have the luxury of integrating TrackMage with your favorite third-party apps on Zapier and Integrately.        


If you haven’t signed up for TrackMage yet, Sign Up now and try out all our features free of cost for 14 days.

How to set up TrackMage

Setting up TrackMage for shipment tracking is a breeze. Our experienced customers saw value in just 30 minutes after they set it up. 😎 


You start by building a desirable post-purchase experience for your store—a shipment tracking page and enabling shipment status emails. With that done, you’ll then import your tracking data into TrackMage.


Your customers will receive email notifications as their orders move through the delivery cycle. 


Go ahead and continue reading this article to see exactly what you need to do 😊


All of this is available as a tutorial on your TrackMage dashboard. Check out the tutorial in the app.

1 - Build a branded tracking page

You always start with a basic tracking page we built for you during the sign-up. 


In this step, you’ll build upon that basic tracking page for a pleasant post-purchase experience for your customers. 


Here are some things that you can do to build an appealing tracking page 🚀


  • Use a suitable theme - we provide 20 cool, minimalist, modern, and contemporary themes. Use a theme that best fits your business.

  • Use Visual Builder for extra customization - with the Visual Builder, you can customize every part of the tracking page to your liking with your logo,  brand colors, product display styles, and so on.

  • Add product feeds for upselling - one part of the tracking page can be used to display your popular and high-value products. Add your Products feed URL to let your customers buy products when they check their shipment status.


When you’re ready with a dashing tracking page, map the page to your custom domain and add it to your store.


See All about Tracking pages and Build Tracking pages in Visual Builder for more details.

2 - Enable shipment status notifications

In this step, you will proactively inform your customers about their shipment status—in transit, expected soon, available for pickup, and so on. 


We provide the common notifications out of the box. You only have to switch them ON, and your customers get emails when their orders move through the delivery cycle. 


We also provide features to create custom emails that you can send to specific customer segments. For example, notifications in Spanish to customers residing in Spain. Custom emails can also help you inform your customer support and fulfillment teams get notified about delayed shipments.


See Email notifications for more details.

3 - Import shipment data

With the tracking page and email notification set up, now import your shipment data into TrackMage. 


  • If you own a Shopify or WooCommerce store, integrate the store with TrackMage. The integrations are easy and quick. 

  • If you are tracking your shipments on Excel spreadsheets, import the sheets to TrackMage.  


In both cases, after the initial import, all your shipment tracking data is updated in TrackMage based on the updates from the shipment carriers.


See WooCommerce integration and Import data from CSV for more details.   


Our focus so far has been to provide an unparalleled post-purchase experience for Shopify and WooCommerce stores. We have our eyes and ears open for stores on other platforms. We’re open to suggestions about the shopping platforms you’d like to see on TrackMage. 


More to explore in TrackMage

TrackMage is not built just for tracking shipments—we’ve got more features 💪


Shipment management


Managing shipments on TrackMage is easy. All shipments are listed on a single page, making it possible to let your team members with read-only permissions see only the shipments page. You have full control to customize the shipment fields and statuses to your liking. Some of our standout shipment management capabilities are re-tracking shipments in real-time, storing shipment data for long periods, and the ability to generate tracking pages for just about any shipment attributes. 


See Shipment management for more details.


Carrier analytics 


We generate insights into the quality of the delivery cycle of the shipments tracked on TrackMage. These insights are available via the Average Transit Time and Carrier Performance graphs with historical data. 


Integrations


TrackMage integrates with your day-to-day productivity and collaboration apps such as Google Sheets, Slack, and your project management systems. With a simple one-time integration in Zapier or Integrately, you can run automated workflows in these apps when trigger events occur in TrackMage.      


Webhooks and API 


Use the Webhook and REST API features to manage shipment your shipments outside of TrackMage. Go through our Developer documentation for more details.

Help and guidance

We’re always with you for help and guidance when you use TrackMage.


In-app Tutorial 

Customer support 

Express Onboarding 

Use our in-app tutorial to locate and configure the core features in the app UI. 


Reach out to our customer support when you need additional help. 



Email us or chat with us to let engineers configure TrackMage on your behalf, including website integration and brand colours.







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